So, this is how I see the conversation going:
CALLER: ‘Hi I’d like to purchase one of those iPod’s I’ve been hearing all about.’
(IRONIC) APPLE GENIUS: ‘OK Ma’am, would you like an iPod Nano, Shuffle, Touch or classic?’
CALLER: ‘The iPod touch please, yes definitely.’
GENIUS: ‘Excellent choice Madam, would that be 8GB, 32GB or 64GB?
CALLER: ‘Well I am treating myself… Go on, 64GB, it’s not often I get something so special.’
GENIUS: ‘And what would you like engraved on your 64GB iPod touch?’
CALLER: ‘Oh, no thanks. I don’t want my iPod engraved.’
GENIUS: ‘Excellent madam, that’s £336.00 thank you.’
The very next day…
Alternatively they may have ordered online, in which case, it’s their own stupid fault for typing that in the text box.